Esky Helicopters - Frequently Asked Questions
1. How much is shipping?
To check shipping, add the item(s) you want to your cart. At the bottom of the shopping cart page, enter the zip code of the address you will be shipping to and click calculate.
2. How do I check the status of my order and get the tracking number?
We send status updates and tracking numbers via email. Usually if you have not received your shipping email, it has been blocked by a spam blocking service or it may be in the junk email or spam folder of your email box. If you have a spam blocker installed please make sure to allow emails from firstname.lastname@example.org.
The status of your order can also be looked up online on our Order Status page.
3. Are all products in stock?
Yes, all products on the website are in stock and ready to ship from our warehouse in Southern California. Sold out items cannot be ordered.
4. When will my order to ship?
Orders are usually shipped out within 24 hours except on weekends. All orders placed before 8AM Pacific time will ship the same day otherwise they will ship on the next business day.
5. When will my order arrive?
For USPS priority, it will usually arrive in 1-3 business days but it is not guaranteed.
For Fedex Ground, it will usually arrive in 1-7 business days. For residential locations, Fedex will deliver Tuesday-Saturday and for business locations, Fedex will deliver Monday-Friday. Please refer to the chart below for ground delivery times.
For Fedex Express, depending on the service chosen it will arrive in 1-3 business days. Fedex Express only delivers Monday-Friday; we do not offer Saturday delivery service. If you are not sure please Contact Us to get the exact date of arrival.
6. What is the warranty on these products?
Due to the nature of RC products, the manufacturers do not offer warranty. We offer a 15 day warranty that covers DOA (Dead On Arrival) and factory defects only. We do not offer warranty on any products beyond that timeframe.
7. What is your return or exchange policy?
Please refer to the Shipping and Returns page for our return/exchange policy.
8. Do you accept checks or money orders?
We do not accept checks or money orders. We currently accept Visa, Mastercard, Discover, American Express and Paypal.
9. Do you ship to APO/FPO addresses?
We currently do not ship to APO or FPO addresses.
10. Do you ship internationally?
We currently only ship to the US and Canada.
11. Do you have a printed catalog?
We do not offer a print catalog but all items we carry are listed on our website and updated daily.
12. Why was my credit card charged multiple times?
This usually happens when a transaction is declined because of an incorrect address, cvv code, or expiration date. When a transaction is attempted, a temporary authorization may be placed on your card. This occurs when our payment processor is testing to confirm that your credit card account is active and has credit available to accommodate transactions. This can happen with each attempt. If you were declined four times, you may see four temporary authorizations on your card.
There is no need to contact us about these temporary authorizations.
You should be aware that all temporary authorization charges will temporarily reduce the account's available credit by the anticipated amount.
For more information, please contact your bank or credit card company about how temporary transactions work and affect you as a credit card holder.
Esky Questions1. MUST READ for all Esky RC Helicopters 2. Re-Syncing / Re-Binding Esky 2.4 Ghz Transmitter to Receiver 3. Esky EK1-0221 Training Kit Installation 4. Brushed vs Brushless Motors 5. Fixed Pitch vs Collective Pitch Helicopters 6. How do I properly setup a 6 channel helicopter?
7. What are the default servo reverser settings for Esky helicopters?
All Esky helicopters come from the factory properly set. Please do not adjust these settings unless you are aware of what these settings do. We suggest that you do not change them. The correct default settings for each model are listed below.
8. The Esky simulator software / CD is in another language or does not work.
The simulator software that comes with the helicopter is freeware and openly available on the internet for download. If you are having problems with the software we suggest downloading the latest version from http://modelsimulator.com/.
We do not provide support for this software. The software was designed to only run on Windows 95/98/ME/2000/XP. Currently there is no solution for mac users. For support and other questions please visit the forums here: http://modelsimulator.com/forum/
If you have Windows Vista or Windows 7, there are workarounds discussed in the forums here: http://modelsimulator.com/forum/viewforum.php?f=12.
If you are using the remote that came with your Esky RC Helicopter, the settings should be as follows: (Batteries must be installed and remote turned on):
9. What are the gain and proportional controls on the receiver?
The gain increases/decreases the gyro sensitivity and the proportion controls the speed ratio between the upper and lower rotors. The controls are used to stabilize the helicopter.
If the helicopter's tail seems to wag while it is in the air it means the gain setting is too high and needs to be turned down.
The proportion can be used if your helicopter is spinning to the left and right and the trim does not correct it.
To start you should set both of them to the lowest setting and gradually increase each of them separately in small increments to set it to the correct setting.
10. The helicopter leans left or right or will not stay still in the air even after trimming.
This usually means that the swashplate needs to be leveled.
To start reset all the trims except the throttle(throttle trim should always be down) to the center postion.
Unscrew each servo arm and reset the arms to 90 degrees.
Next, level out the swashplate using the servo control arm linkages. Snap whichever linkage that needs to be adjusted off the swashplate ball and turn it clockwise to shorten and counterclockwise to lengthen the arm and snap it back on. Adjust each servo linkage until the swashplate is completely level.
It does not have to be perfect but it should be pretty close to level using your eyes to level it out. After leveling it out try to fly the helicopter and use the remote's trim tabs to fine tune the helicopter.
11. What is Mode 1 and Mode 2?
Mode 1 means the throttle is on the right hand stick and Mode 2 means the throttle is on the left hand stick. Mode 2 is the most commonly used configuration in the North America, Europe, Africa, and Australia. Mode 1 is mainly used in Japan and a few countries in Asia. All of the models we carry are Mode 2.
12. What is the trainer toggle switch and port on my Esky remote?
The 6 channel models all come with a trainer toggle switch on the upper right side of the remote and a trainer port on the back of the remote. The port is designed to be used when learning to fly with an instructor. The port on the back can connect to another remote using esky part# 000500. The instructor can "hand off" the controls to a student transmitter by holding the toggle and get back control by releasing it.
13. What is the idle up toggle switch on my Esky remote?
Idle up is the stunt or 3d flying mode for the transmitter. It is not for beginners and we strongly recommend you read about it thoroughly and learn from someone who has experience flying in 3D mode.
For normal flying, it should be in the N position or away from you. When idle up is turned on the blades will spin at full throttle the entire time (please be careful). The throttle at center stick will make the pitch of the blades 0 degrees. The throttle stick all the way up will be max pitch and all the way down will be the min pitch.
Never start idle up from a standstill, it will grind all the teeth off the main gears.
14. What is the gyro switch for on my Esky remote?
The gyro switch controls the mode of the gyro during flight. When the gyro switch is in the up position(0), it is in heading hold mode and when it is in the down position(1), it is in rate mode.
Heading hold mode tries to keep the helicopter pointing in the same direction (unless it gets input from the user). If the wind or something turns the helicopter, the gyro will correct until it is pointed back to the original direction again.
Rate mode tries to keep the heli from turning without concern for the specific direction it's pointing. If the wind or something turns the helicopter, the gyro will correct only until it stops turning regardless of what direction it ends up pointing.
Heading hold is the more stable of the two so we suggest setting the switch to up or the 0 position.
15. Can I change the battery in my helicopter to a higher voltage or higher milliamp?
You should never put a higher voltage battery than the helicopter was designed to use. Higher voltage will damage the electronics and may result in fire or serious injury.
15. What do the lights mean on my Esky battery charger?
Power indicator- Constantly red light, means the power is connected.
16. What is the difference between the regular blades and the Xtreme hardened blades?
Xtreme blades have are designed to be stronger and create more lift then the OEM blades. The increased lift requires less power from the motor giving you slightly extended flying times. The blades are also much harder and will not shatter on impact giving you more durability in the long run.
17. How do I connect the the Xtreme Direct Drive Tail Motor on a Honeybee FP?
The Xtreme Direct Drive Motor does not come with a mark to denote positive or negative on the motor itself. For this reason we recommend just soldering the the red and black wires to the tail motor in any order. After you have finished assembly and if the tail is not spinning in the correct direction, just flip the connector for the tail motor on the 4 in 1 and it should reverse the direction.
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Wed, 19 Jun 2013 04:20:14 PDT